Privacy Policy

Who We Are

Our registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us by email at contact@childandfamilyhaven.com.

Information We Collect

We may collect the following categories of personal data:

• Contact form submissions: when you use our contact form, we collect the information you provide, which may include your first name, last name, email address, telephone number, postcode, subject and message.
• Technical and usage data: our hosting and analytics infrastructure may automatically collect technical logs, such as IP address, browser type and pages visited, to help us maintain and improve the website.
• Cookies: we may use cookies and similar technologies as described in our Cookie Policy.

How We Use Your Contact Form Submission

Our contact form is processed using Formspree, a third-party form processing service. When you submit the contact form, your information is transmitted securely to Formspree and forwarded to us so that we can respond to your enquiry. We recommend reviewing Formspree’s own privacy policy for further information on how they handle data on our behalf.

We use the information you submit solely to respond to your enquiry, and we do not use it for unrelated marketing purposes without your separate consent.

Legal Basis for Processing

We process personal data submitted through our contact form on the basis of your consent, given when you tick the consent checkbox and submit the form, and, where relevant, our legitimate interest in responding to enquiries about our services.

How Long We Keep Your Data

We retain personal data submitted through our contact form only for as long as necessary to respond to your enquiry and for a reasonable period afterwards in case of follow-up, unless a longer retention period is required for legal or record-keeping reasons.

Your Rights

Under UK data protection law, you have rights including the right to access, correct, delete or restrict the use of your personal data, and the right to object to certain processing or to request that your data be transferred. To exercise any of these rights, please contact us at contact@childandfamilyhaven.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection, at ico.org.uk.

Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at contact@childandfamilyhaven.com.